Introduction
Moving into a new home in Singapore involves several essential steps, among which securing electricity supply is critical. As of 2024, electricity services in Singapore are primarily managed by SP Group, the national grid operator, while consumers may choose from various electricity retailers licensed by the Energy Market Authority (EMA). This guide outlines the detailed process to connect electricity to your new property efficiently and compliantly.
Understanding Singapore’s Electricity Market
Since the liberalisation of Singapore’s electricity market, residents have the flexibility to choose their electricity providers while SP Group continues to manage the national grid and meter installations.
- SP Group: The national grid operator responsible for the distribution and transmission of electricity.
- Electricity retailers: Various licensed providers from whom consumers can purchase electricity at competitive rates.
More information about market liberalisation can be found on the Energy Market Authority’s website.
Step 1: Verify Electricity Connection Eligibility
Before applying, ensure your new home is eligible for electricity supply. Most residential properties in Singapore, including HDB flats, condominiums, and landed properties, are already connected or ready to be connected to the national grid by SP Group.
- If your home is newly built or undergoing major renovation, liaise with your property developer or contractor to confirm that electrical wiring meets regulatory standards.
- For new HDB flats, electricity connection is typically pre-arranged. However, confirmation is needed.
Regulatory requirements for electrical installations are available via the Electricity Safety Regulations at EMA.
Step 2: Choose Your Electricity Retailer
As a consumer, you can select your preferred electricity retailer from licensed providers who offer various pricing plans.
- SP Group acts as the default retailer if you do not select another provider.
- Licensed retailers include companies such as PacificLight Energy, Keppel Electric, and Sembcorp.
- Check retailers’ rates, contract terms, and promotions to make an informed choice.
You can compare tariffs on the Open Electricity Market website.
Step 3: Submit an Electricity Connection Application
Once your home is ready and retailer chosen, submit an electricity connection application with SP Group.
For New or Disconnected Premises
- Apply online via SP Group’s Get Connected portal.
- Provide details including property address, type of premises, and preferred retailer.
- Applications should be submitted at least 2 weeks before the desired connection date.
For Existing Premises Switching Retailers
- Notify your current retailer to arrange the switch.
- New retailer handles the transfer process with minimal disruption.
Step 4: Installation and Metering
SP Group will arrange for the installation or activation of your electricity meter, which is necessary before supply can commence.
- The standard meter is a smart meter that enables accurate billing and consumption tracking.
- Meter installations are performed by qualified electrical workers.
- Ensure your premises are accessible during scheduled installation dates.
Step 5: Confirm Electricity Supply Activation
After meter installation and account setup by the chosen retailer, electricity supply will be activated on the agreed date.
- Typically, activation occurs on the day of meter installation or shortly after.
- Contact your retailer or SP Group if there are delays or issues.
Step 6: Manage Your Electricity Account
Following activation, you can manage your account through your retailer’s customer portal or app.
- Monitor your electricity usage and bills.
- Adjust your plans or service options as needed.
- Use digital payment methods for convenience.
Additional Considerations
Electricity Subsidies and Assistance Schemes
Eligible households may apply for schemes such as the Electrical Tariff Assistance (ETA). Check with the CPF Board for the latest application details.
HDB Electrical Guidelines
Owners of HDB flats should refer to the HDB’s electricity and gas supply guidelines to ensure compliance with regulations and avoid installation delays.
Summary
Connecting electricity to a new home in Singapore involves verifying readiness, selecting a retailer, submitting an application to SP Group, meter installation, and activating supply. Understanding this process helps homeowners avoid unnecessary delays and ensures a smooth transition when moving into their new property.
Disclaimer: This site is an informational blog and is not affiliated with the Government of Singapore.
Disclaimer: This website is an independent informational blog and is NOT affiliated, associated, authorized, endorsed by, or in any way officially connected with the Government of Singapore, SP Group, HDB, CPF Board, or any of their subsidiaries or affiliates. All content is for educational purposes only. Please verify all information with official government sources at gov.sg.